Louise Smith - Master’s Thesis Defense

Date: December 5, 2014
Location: Louise Smith - Master’s Thesis Defense 320 Natural Resources

THE IMPACTS OF FILM-MOTIVATED TOURISM UPON EXPERIENCES

PROVIDED BY HERITAGE GUIDES: THE CASE OF BURGHLEY HOUSE

A Master’s Thesis Defense

By

Louise Smith

Friday, Dec. 5, 2014

10 a.m. - noon

Room 320 Natural Resources Bldg

Films can act as virtual travel guides, motivating tourists to visit particular locations. Film producers are constantly searching for suitable movie locations and heritage sites are becoming an increasingly popular choice. However, since these attractions often do not intentionally promote their appearance in a film, their exhibits and tours do not always meet the expectations of film-motivated tourists. This qualitative case study explores the experiences of heritage guides at Burghley House and the impacts increased film tourist numbers have had upon their job satisfaction and their planning of and ability to conduct tours. Findings suggest that film tourists expand guides’ roles, attracting new tourist types and providing them with more topics to independently research and incorporate into their tours. Film has increased Burghley’s (inter)national exposure; guides enjoy the engagement of these film tourists and the new perspectives they provide. The difficulties of dealing with film tourist expectations and the ability to identify their needs are key guide roles, with many using interpretive techniques to secure film tourist satisfaction. The findings provide heritage sites with suggestions to help their guides accommodate film tourists and better prepare for any challenges they may face.

Committee Members:
  • Dr. Sarah Nicholls, Departments of CSUS and Geography, Chair
  • Dr. Gail Vander Stoep, Department of CSUS
  • Dr. Zachary Neal, Department of Psychology