Account Manager: Landscape Division
LaGrange Landscape & Maintenance, Inc.
Employment type: Full-Time
Job Location: LaGrange, Georgia
Application Deadline: August 31, 2018
LaGrange Landscape and Maintenance, Inc. (LLM) is looking for an Account Manager for our Maintenance Division in the LaGrange/Newnan/Columbus/West Point area.
The Maintenance Account Manager (AM) is a client facing position responsible for the overall client experience, as well as the leadership of assigned production crews. The AM manages his or her assigned maintenance portfolio in accordance with LLM Customer Service ideals, Quality standards and Contract protocol.
Build and maintain proactive communication and positive business relationships with all clients, engineers and other stakeholders to ensure retention in accordance with LLM standards.
Manage maintenance contracts and execute maintenance production schedules to meet or exceed contract specific expectations.
Proactively conduct property evaluations and client meetings to determine needs and client satisfaction, troubleshoot problems when necessary.
Identify and provide enhancement ideas and solutions to customers, partner with other
Team members to identify new opportunity
Manage monthly budget and reporting according to established procedures; coordinate with internal partners to ensure resolution of issues.
Maintain inventory of materials and equipment for assigned crews; report immediate needs to Manager
Adhere to LLM facility opening and closing procedures.
Provide leadership to landscape maintenance crews comprised of 3-5 employees. Effectively utilize labor and other resources to adequately meet coverage plan requirements.
Oversee and direct work of Crew Leaders to ensure work is completed in an efficient manner in accordance with established schedules
Ensure all employee time worked is recorded accurately prior to approval.
Establish and maintain safety and security at jobsites for all employees and customers at all times. Partner with HR and senior management to report violations, hazards and needed safety resources.
Administer all performance management tasks and activities to include: annual review process, providing on-going feedback and coaching, on–the-job training, administering discipline as needed, etc.
Partner with HR to ensure a positive employee experience from on-boarding through exit.
Work collaboratively with peers and LLM senior leadership tem on various projects and initiatives.
Required Education and Experience
AS or BS degree in Horticulture, Customer Relationship Management or related field.
Minimum 5 year related experience
Experience in coaching and managing employees responsible for landscaping duties, or other related industry labor
Ability to effectively build positive working relationships with clients
Must be able to lift 50lbs
Basic proficiency with Microsoft Outlook, Excel, Word
Demonstration of an unwavering commitment to safety
Competencies and desired characteristics
Adaptability and sound judgment when faced with multiple, competing priorities
Ability to resolve problems with a strong sense of urgency and collaboration
Excellent Verbal and Written communication
Landscape Maintenance Operations experience
This position has supervisory responsibility for Maintenance production teams.
This position is exposed to a normal office environment and in working with the teams, is subject to weather, extreme or hazardous conditions.
This position handles office equipment and tools such as phones, copy and fax machines, computers, etc. It also requires the ability to train for the use of lawn mowers, weed eaters, blowers, edgers, trucks, trailers, etc.
Daily travel between properties is expected. Out of town travel is expected no more than 5% in this position, and in general is for purposes of required training or meetings.
LaGrange Landscape and Maintenance, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Lagrange Landscape and Maintenance, Inc. hires and promotes individuals solely on the basis of their qualifications for the job in accordance with applicable and state laws.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are requires of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$45 to 50K /year with bonus based on profit
Landscaping: 5 years (required)
License or certification:
Driver’s License (required)
For more information or to contact the employer, please visit their website: http://www.lagrangelandscape.com/home.html. For m