Free customer service workshops set for October 1, 2013 In Iosco county

Customer service workshops set in Iosco county to help educate the community on tools and tactics to improve customer service.

Michigan State University Extension is proud to announce that it will be offering a day of free customer service workshops in the Iosco county communities of East Tawas and Oscoda on Tuesday, October 1, 2013. These half-day workshops, which are identical in nature, are in partnership with MSU Extension, Tawas Area Chamber of Commerce, Oscoda-AuSable Chamber of Commerce and funded by a grant from the USDA Rural Development.

Mark Hitchcock, Extension educator with MSU Extension said “Through a grant from USDA, we have been lucky enough to secure such high-caliber industry experts and have been able to bring this training to our community members at no cost.”

During these workshops, industry experts Michelle Walk of MSU Extension and David K. Aaker, IOM of Aaker and Associates, will present Keys to Success through Great Customer Service Examples and Tools to use in YOUR Business. This workshop is for everyone who is directly or indirectly involved with customer service such as business owners, CSR’s, educators, sales representatives, front desk staff, servers, volunteers, managers, supervisors, front line workers and anyone who interacts with the public.

Walk is an educator with MSU Extension and will present Beyond Service with a Smile in which attendees will learn how to exceed customer expectations and enhance the visitor experience. Aaker will be acting as the keynote speaker, as an internationally recognized motivational keynote speaker and trainer in customer service, leadership and communication. Aaker was recently named “Among America’s Best Speakers” by Sky Radio on American Airlines. He is also a published author in “Success Simplified”, a new anthology of 24 nationally-selected speakers by Insight Publishing.

Registration is available online and is required. Space is limited. You may attend the morning session in East Tawas from 8:30 a.m. - 12:30 p.m. or the afternoon session in Oscoda from 1:30 - 5:30 p.m., whichever is more convenient for you. For more information, contact Mark Hitchcock at (989) 984-1059 or by email at For more details and online registration, please visit the MSU Extension page for the event.

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