In this self-paced online course, you will learn different styles of managing conflict, and reflect upon which styles you tend to use most. You will compare and contrast which conflict management styles are most appropriate for different situations and practice skills to resolve conflict with others, using the PALS model. After completing both modules (approximately 1 hour 40 min), you will earn a certificate.
In this short self-paced free online module, you will learn and practice skills to deescalate and manage conflict related to COVID-19, social distancing, and mask-wearing requirements. Module takes approximately 30 minutes to complete.