Communicating through Conflict Certificate Course

In this self-paced online course, you will learn different styles of managing conflict, and reflect upon which styles you tend to use most. You will compare and contrast which conflict management styles are most appropriate for different situations and practice skills to resolve conflict with others, using the PALS model. After completing both modules (approximately 1 hour 40 min), you will earn a certificate. Registration includes bonus module for access to our special COVID & Conflict course.

Price: $50

Instructions:

REGISTRATION INSTRUCTIONS (FOLLOW STEPS 1-3 BELOW)

To register for this course you will need to create an account, sign in with your email/password, and complete the registration process. To watch a video tutorial, demonstrating an overview of the registration process, click on the following link: Online Course Registration Video Tutorial. Step-by-step instructions are below.

STEP #1: Create your MSU Guest Account/Community ID and Password: Create Your Account.

STEP #2: Login to the registration system with your Community ID and Password: Communicating through Conflict Certificate Course Registration Page.

STEP #3: Follow the instructions to register for the course. Upon registration, you will receive a receipt and instructions for accessing the course.

LOGGING INTO THE ONLINE COURSE

Once you have registered, follow the instructions below to login – you will use the same login credentials that you set during registration (your NetID is your email address used during registration and use the same password set during registration). These instructions will also be emailed to you once you are registered for the course.

1. Go to the Michigan State University’s Online Course System (known as Desire2Learnor D2L): https://d2l.msu.edu/.

2. Click on the Login button. In the MSU NETID field enter your email address (enter the same email used during registration).

3. Enter the password you set during registration.

4. You will be logged into D2L - click on the View All Courses link and you will see the course title. *Note: If you need to reset your password go to: https://community.idm.msu.edu/ and select the option for Forgot Password.

For technical assistance please contact Michigan State University Discovery Services at 517-353-8700 or email reachout@msu.edu. They are available from 7 a.m. -Midnight Monday through Friday and 10 a.m.-Midnight on Saturday/Sunday.

FAQ

1. What is my username/NETID? Your username (or NET ID) is the email address you used to create your account during registration (you use the same email address/password for registering and for taking the course).

2. What URL do I go to for logging into the course? Go to: https://d2l.msu.edu/. You will see the Michigan State University at the top of the page.

3. I received a “not authenticated” response when trying to login – what do I do? A “not authenticated” message is typically an issue with a password not being entered correctly. To reset your password at any time go to: https://community.idm.msu.edu/ and select the option for Forgot Password. You will receive an email from a sender called “Community ID” with a link to reset your password.

4. I forgot my password – where can I reset it? To reset your password at any time go to: https://community.idm.msu.edu/ and select the option for Forgot Password. You will receive an email from a sender called “Community ID” with a link to reset your password.

5. Who can I call for technical support? For technical assistance please contact Michigan State University Discovery Services at 517-353-8700 or email reachout@msu.edu. They are available from 7am-Midnight Monday through Friday and 10am-Midnight on Saturday/Sunday.