Create a safe space for open communication
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EmailPeople are most engaged when they feel safe to be themselves. How do we build settings that support openness?
Are you hoping to engage in more constructive dialogues with those who hold different views? Tackling challenging conversations around sensitive issues like race, gender, identity, religion or politics can often feel daunting and may put a strain on our relationships. Given the current, emotionally-charged climate in our country, is it still possible to have healthy discussions and maintain our connections? Absolutely! However, this will require effort, on your part.
Transform your communication game by approaching conversations with openness and kindness. Practice active listening and stay calm when tensions escalate. Remember that the goal isn’t to convince the other person that your perspective is superior. Acknowledge that disagreement is natural and recognize when it’s time to gracefully end the discussion.
Here’s another approach to consider from Harvard University. The emphasis is on calling in rather than calling out. The aim is to foster a culture rooted in communication, care and belonging. By calling in, we prioritize relationship-building and establishing a safe space for open dialogue. This approach allows us to grow together and share responsibility in our learning journey. In contrast, calling out tends to address issues in the heat of the moment by clarifying why certain comments are inappropriate, often relying on shame to correct offensive behavior.
Example statements or questions for calling in:
- I’m curious. What was your intention when you said that?
- Tell me more about your thoughts. Why do you believe that to be true?
- I’m not sure what you meant by that.
Example statements for calling out:
- I need to stop you right there.
- That’s unprofessional. Let’s move on.
- That word is triggering and offensive. Pick a different word to use.
However, what if the spotlight is on you and you’re being called out? In that case, it is best to take responsibility, offer a sincere apology, listen without getting defensive, embrace constructive criticism, and commit to ongoing self-improvement. It is important to reflect on how your actions may have influenced the situation.
When engaging in tough discussions with colleagues, volunteers or community members, keep in mind that open communication is key to fostering understanding and empathy. It's not about achieving flawless dialogue; it's about your willingness to engage, learn and improve. While challenges are inevitable, remember that with consistent effort, even small adjustments can lead to more respectful conversations.
Michigan State University Extension and Michigan 4-H Youth Development help to prepare young people for successful futures. To find out how to get involved as a youth participant or an adult volunteer, contact your county MSU Extension office.
