College of Agriculture & Natural Resources ANR Event Services

• What is the difference between event configuration and registration configuration?

Event configuration is the set-up of the details for the event. Configuring registration is the set-up of the registration that participants will access for the event.

• Why does my confirmation message appear to be incomplete?

The information needs to be completed in the registration configuration. Click on "Configure Registration Processes", then click "Edit" on the right side. Under the "Look & Feel"tab, type in your confirmation message to include the program's title, dates, times, locations, and any additional necessary and useful information for registrants.

If you are unable to view what you are typing, click on the small arrow in the bottom left hand corner of the tool bar.

• Why can't I activate my event?

On the bottom of the page, you must click to send an email to ANR Event Services requesting activation. Your event will be reviewed, then activated once it is approved.

• What is an event folder?

An event folder must be created for each event. This folder name should be a shortened title of the event and include a year. When name the folder, do not use any spaces or special characters. Once the folder is created, all of the information that comes through the system for your event will be saved here. Folder names may only be used once in the system.

• How do I edit the contact information?

Under "Event Configuration", click on the "Descriptive Information" tab; scroll down and edit the text under "Contact Information".

• How do I change my staff information?

On the event listings of the Events Management System, click the "Staff" tab in the top left, then select "Staff Directory". Locate yourself in the directory, and click "Edit" to the right of your name and information.

• How do I create an event?

Click on the events tab and drop down to Create Event from Template. A list of templates will open; select the one that makes the most sense for your event and select "Create Event".

Begin filling out the basic information for your event. Any field that has a red asterisk next ot it is a required field. Fill out the information on all four tabs before creating the event.

After you have created your event, three new tabs will be available: Event Configuration, Configure Registration Processes, and Event Organizers. Continue editing your event using these options.

• How do I add fields to the registration?

Select the "Configure Registration Processes" tab, and select "Registration Forms", then "Edit". At the bottom of the section you would like to edit, click "Edit Fieldset", then select the "Fieldset Inputs" tab to add or alter the registration.

• What is a pricing rule?

A pricing rule is the charge for a course; it is broken down into early registration, registration, late and onsite registration, and taxable amount. Pricing rules can be set to different fields by selecting the Pricing Rules option under the "Registration Configuration" tab. Select the fieldset with which you would like to associate with the pricing rule; add a description and then input the amounts into the indicated boxes.

• What is taxable amount?

Anything a registrant can touch or feel is considered taxable, and MSU will have to pay taxes on it. Consider most items with the exception of speaker honorariums as taxables.

• What is the best way to navigate the Events Management System?

Use the link option at the bottom of the page that will take you back to the previous page; this should guarantee that any updates or changes are applied. Do not use the "back page" button.

• We are offering scholarships - how is that handled in Events Management System?

It is recommended that you have the person register for the full price and indicate pay by check, then apply a credit to the registration for the scholarship amount if it is coming out of the program's costs. You can then re-issue a bill for the proper amount for payment by credit card. You can apply the same concept to those scholarships coming from outside sources: undo the credit after the initial payment from the client is received and collect the payment from the outside source for the scholarship . If applying a scholarship from a separate account number, apply a partial payment to the registration using a payment by account and then follow the process for sending an updated bill.

• I'm offering a program multiple times - can I copy an event?

Events can be duplicated or a template can be created so that the information may be used repeatedly while making only minor changes. Please be sure to update dates, locations, event folder names, and other minor fields when using templates or duplicating events.

• Can I add other staff members to my event to review or process payments?

Yes. Once the event is created, you will have three new tabs. On the Event Organizers tab, you can add any ANR staff member that has aprofile created in the Events Management System.

If you would like to add someone without a profile, they must create a profile for you to be able to add them. They can create a profile by visiting the website. Click "Staff Login" - all new users will be prompted to login using their ANR username and password. If someone needs access that does not have an ANR login an dpassword, contact Event Services by phone or email.

• I requested activation of an event over a week ago and have received no response.

If you have not received an e-mail from Event Services within 48 business hours, please contact the office at 517-353-3175.

• I received a check at my office for registration - what do I do with it?

Checks should be entered into the system for the registrant and an updated invoice should be sent to the registrant. Then go to the payment section and create a deposit slip for all checks received. If your county requires the checks to be recorded on your register, follow those procedures indicating the proper account for the checks to be deposited in from the deposit slip.

Include the deposit slip with the checks and mail to ANR Event Services at 446 West Circle Dr., Room 11, East Lansing, MI 48824. You may also mail it with your transmittal to the campus business office but please indicate which portion should be given to ANR Event Services.

• Why do I have to pay Event Services a 5% administrative and credit card fee?

The university requires ANR Event Services to pay these fees for the ability to use the credit card system. ANR Event Services pays this fee on your behalf so you don't have to worry about transferring money and figuring out the amount.

• What about final transfers?

ANR Event Services will:

• Transfer sales tax, credit card fees and administrative fees
  Pay expenses for the event if given invoices and information to create necessary vendors
  Return remaining funds to the appropriate account(s)
  • All remaining funds after expenses and fees for an event have been processes will be transferred to the amount indicated in the event management registration system by the event organizer or host organization.