Adding a Shared Mailbox in Outlook (Office 365)

Instructions for adding a shared mailbox to your account in Outlook with your Office 365 account.

  1. Open Outlook.
  2. Select File from the Ribbon.

  3. Select Account Settings.
  4. Select Account Settings.

  5. Select your Email Address.
  6. Select Change.

  7. Select More Settings.

  8. Select the Advanced Tab.
  9. Uncheck Download Shared Folders.
  10. Select Add.

  11. Enter the Name of the Shared Mailbox you are trying to add.
    *Note - only add the mailbox name; do not include or
  12. Select Ok.

  13. Select the Mailbox you are looking for from the list.
  14. Select Ok.

  15. Select Apply.
    NOTE: This can take 5-10 minutes in which Outlook may not respond. DO NOT close Outlook during this process.

  16. Repeat Step 10-15 for each additional shared mailbox.
  17. Select Ok when finished.
  18. Restart Outlook.

Did you find this article useful?