Adding a Shared Mailbox in Outlook (Office 365)

Instructions for adding a shared mailbox to your account in Outlook with your Office 365 account.

  1. Open Outlook.
  2. Select File from the Ribbon.
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  3. Select Account Settings.
  4. Select Account Settings.
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  5. Select your Email Address.
  6. Select Change.
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  7. Select More Settings.
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  8. Select the Advanced Tab.
  9. Uncheck Download Shared Folders.
  10. Select Add.
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  11. Enter the Name of the Shared Mailbox you are trying to add.
    *Note - only add the mailbox name; do not include @msu.edu or @campusad.msu.edu
  12. Select Ok.
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  13. Select the Mailbox you are looking for from the list.
  14. Select Ok.
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  15. Select Apply.
    NOTE: This can take 5-10 minutes in which Outlook may not respond. DO NOT close Outlook during this process.
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  16. Repeat Step 10-15 for each additional shared mailbox.
  17. Select Ok when finished.
  18. Restart Outlook.

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